Our Commitments

Please refer to the new Zone3 Help Center for up-to-date information from this page: Customer Services & FAQ

PROMOTION COUPONS AND DISCOUNT VOUCHERS

Unless stated otherwise promotional codes and discount vouchers cannot be used in conjunction with any other offer, reduction or sale and are not redeemable when paying via Price Match or by Gift / Prize Voucher. Discount codes are not valid on event merchandise, wetsuit rentals or demo wetsuits unless stated specifically. 

NO QUIBBLE RETURNS

Whether racing or training, we want to be sure you’re in the best fitting triathlon kit so we’ve put together a helpful sizing chart, so you can shop with confidence in the knowledge that the size you purchase is right for you. However, if it’s not quite right please use the Zone3 Returns Center to request your size exchange: Zone3 Returns Center Portal

Refunds are available within 60 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return shipping costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a returns form. Please use the Zone3 Returns Center for a smooth an easy process. Link to Zone3 Returns Center: Zone3 Returns Center Portal

Please note refunds are not available on wetsuit rentals or demo items.

If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 working days. Refunds on international returns will include only the amount paid for the products and does not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalized.

EXCHANGES

We know that sometimes things might not quite fit as you’d hoped which is why we won’t charge you additional delivery costs if you buy the wrong size. You can return any item purchased directly from us (either online or at an event) within 60 days and we’ll send a replacement out or issue a refund as soon as we have received it back in stock.

Please note, you will be responsible for return postage fees on any returns and we’ll cover the cost of shipping the new size/color out to you. If you are returning your items due to a warranty issue or if we have made a mistake, then we’ll send you a return mail slip and pay postage. Please use the Zone3 Returns Center to file a Warranty Claim:  Zone3 Returns Center Portal

When returning an item please send it using recorded and insured delivery. Any refund or exchange must be returned in perfect condition and has not been used or worn. This offer is only available for the first exchange; subsequent exchanges will be subject to our standard delivery fees.

Our exchange policy excludes wetsuit rentals. If the wrong size is ordered for wetsuit rental then the customer is responsible for all replacement suit shipping costs.

Our exchange policy excludes the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalized.

Please use the Zone3 Returns Center to request a size exchange/ refund/ warranty:  Zone3 Returns Center Portal

 

US Return address:

Zone3 Ltd / RMA Number:

Cargo Cove Fulfilment

1501 Haines Street

Jacksonville,

FL 32206

We cannot accept responsibility for damage caused in transit when returning the goods. Please take care when packaging the goods and use a recorded and insured mail delivery service. Items not received or damaged in transit cannot be exchanged or refunded.

TERMS & CONDITIONS

We operate a flexible returns policy and are happy to refund or exchange items damaged in transit, that are faulty or not what you ordered as per our Returns policy. Please check sizes carefully when ordering to ensure you get the best fit. We strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights.

Zone3 cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.

Custom design and bespoke fit products such as the Aeroforce-X Trisuits cannot be cancelled once details have been sent through to our manufacturing partner. Returns are only accepted for warranty claims on these bespoke and custom products too. 

PRIVACY POLICY

We may use the cookie functionality in your web browser to store information and improve the website experience.
All payments made on the Zone3.us website are encrypted using secure technology, protected by SSL (secure socket layer) certificate and your card details are not retained or visible to Zone3 employees.

Zone3 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Some personal information is required to understand your needs and provide you with a better service, as well as order fulfillment and updates regarding your purchase.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website gives you the option of registering with us with a username and password. Responsibility for keeping the username and password confidential rests with you. By creating an account with Zone3, you will be able to view, track and manage your orders. Alternatively you can checkout as a guest, this means that you don’t have to create an account with us, although it also means you will not be able to view your order details on our website.

By registering your email address on Zone3.us you agree to receive occasional e-mail messages about products and services that we feel may be on interest to you. If you do not wish to receive such mailings, simply click the unsubscribe button at the bottom of your email.

If you wish to contact us regarding our Privacy Policy please email: customerservice.us@zone3.com

PAYMENT OPTIONS

When you place an order on the Zone3 site, you will have the option to make a payment by Credit or Debit Card using our secure service supplied by Shopify. You do not need to be registered with this payment provider when you make a transaction to us. We also accept payment via PayPal. You will be asked for certain personal information to process the order. We accept almost all major credit/debit cards for online orders and uses Secure Card Encryption so your information is extremely safe. Your details are checked and we may hold an order until we receive correct details. We’ll contact you if we find the card or address details to be incorrect. Operation of the Zone3 site is completely secure and is solely within the control of Zone3.

Protecting the personal information you provide us is of utmost importance to us. We therefore take the following steps at to ensure this:

  • We do not sell your personal details to third parties or supply them in anyway other than to our payment processor, in connection with your order.
  • All credit card numbers entrusted to us for payment purposes are handled securely and only by authorized staff. No credit or debit card information is stored by Zone3.
  • Protx provides the secure payment facilities for your credit card information. They are one of the most common and reliable service providers and use a secure server, with a firewall, and encrypts your information before transmission.
  • If you would like to place a credit/debit card transaction by phone please contact us to process.

ORDERS

Your submission of an order represents an offer to purchase the products indicated by you and is not binding on us until we have accepted your order. This means that if a product is shown on our site but is not available or is incorrectly priced or otherwise incorrectly described or if we are unable to arrange delivery to your address or wish to decline your order for any reason, we won’t be obliged to sell you that product in which case we will let you know and will not charge you for the product.

Acceptance of your order for a product and completion of the contract between you and us will take place when we dispatch the product to you. Any products on the same order which we have not dispatched to you don’t form part of that contract.

PRICE

The price you pay is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price. Whilst we do our best to ensure that all prices on our site are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we‘re unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund. We’re sorry for any inconvenience this may cause.

If you need any further assistance, please don't hesitate to e-mail customerservice.us@zone3.com or visit Customer Services & FAQ for any general questions.

 

SHIPPING & HANDLING

For all U.S. orders, we offer free standard shipping on orders over $50. We ship out of Florida.

Orders placed with standard shipping will arrive in 5-10 business days. For "Next Day" and "2nd Day" shipping, your order must be placed by 1:00 PM Eastern Time to ensure next day or 2-day delivery. Shipping cut-off times exclude holidays and weekends. Please note, COVID delays through shipping carriers due to volume and safety precautions could extend the delivery window.

 

CONTIGUOUS U.S.

 

Shipping Option Order By Estimated Delivery Rate
Standard 1:00 PM EST 5-10 business days $10 or Free for orders over $50
Two Day
1:00 PM EST
2 business days
$25
Next Day
1:00 PM EST
1 business day
$50

  

 

HAWAII, ALASKA, PUERTO RICO

 

 Shipping Option Order By Estimated Delivery Rate
Standard 11:00 AM EST 7-10 business days $25 or Free for orders over $50
During Sales & Promotions please allow for an extra 5 days and for amended shipping rates.

We endeavor to deliver your product(s) to you within the stated 3 to 5 working day period, however sometimes this may take longer. If this is the case someone from our team will contact you, unless the delay is due to circumstances beyond our control.

Please note: the receiver will be liable for their own countries import duties and taxes. 

ZONE3 COPYRIGHT

All images, website code, intellectual property, descriptions, prices and other material on this website are the property of Zone3 Ltd. Zone3 is a Registered Trademark. Information can only be copied with the express permission of Zone3.